Refund & Return Policy

When and on what terms you can return the shipment?

Jfivee allows return of products for within 24 hours of delivery in all the following cases:

The packet was empty / some item or accessory was missing.
Physical damage to the product (material).
Significantly different from the specifications given by the vendor (wrong size, colour or material related issues)
Product is defective, used, altered or seal of package is broken.

How can I return an item purchased from Jfivee?

You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, you can email us at support info@jfivee.com or call at our helpline number – +918979277777

Order ID
Reason for returning the item
Images clearly showing a damage / missing product in the order

Post receiving your request, Jfivee’s Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Jfivee and cannot be contested.

We take great care in packaging our products so they are transport worthy. Nonetheless, if an item ordered by you on Jfivee was delivered in a damaged condition, please email us at info@jfivee.com within 24 hours of material receipt. We will contact the courier partner and initiate a transit damage claim. Once the material is received back, replacements will be sent out to you.

Orders can only be cancelled if the request is made within a 24 hours of the order being placed. Unfortunately, once an order is placed, it immediately goes to our warehouse for fulfilment and cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.

We will initiate your refund process after we receive the package. Refund will be credited to the same payment option(s) originally used to make payment while placing the order.

"Refund will be made through online mode in 7-10 working days."

Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items.